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We're always absorbing new information, techniques and ideas, and sometimes we even conduct our own research. Follow along to read more about how we think and work.

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Five years of delightful chaos
12 November 2022
Five years of delightful chaos

I will warn you this is more of an unfiltered stream of consciousness than a well-constructed blog post, but I thought it is important to reflect on my five years at The User Story. I have gone from a clueless graduate to a Senior Experience Strategist at arguably the best product design consultancy in the country (if not the world). How did this even happen when I had no idea what product design was five years ago? Well, it’s been a wild ride, but here is what I’ve learned along the way.

Five years of delightful chaos
By Katie Fisher
Lockdown - what we've learnt WFH every day
19 March 2021
Lockdown - what we've learnt WFH every day

A whole year. Remember when the lockdown was just going to be “2-3 weeks”? Ah, the good ol’ days. Except these are still the good days, whilst some of them are tough, and sometimes it doesn’t feel like everything is good. We’re still doing good things, speaking to good people and seeing good things happening out in the world. (Hello, vaccine?!)

Lockdown - what we've learnt WFH every day
By Emily Delva
How website downtime affects your customers
01 March 2021
How website downtime affects your customers

You may have heard the words “website downtime” uttered in hustled corners in your office as the IT department frantically announces all systems go. You’ll undoubtedly recognise the trusty 404 pages that light up your desktop, showcasing that a page “no longer exists”. You’ve probably seen all sorts of error codes like 301, 302 and basically, every three number combination you can think of that tells you something has happened to your website.

How website downtime affects your customers
By StatusCake
Not just a week
26 May 2020
Not just a week

The Royal College of Psychiatrists (RCP) recently stated that we are facing a “tsunami of mental illness” from problems stored up during lockdown. Last week marked Mental Health Awareness week, 18-24th May; but this is one area that should always be taken seriously. Mental health matters - not just for a single week, but every day of every year.

Not just a week
By Celina Bledowska
The eyes have it
12 May 2020
The eyes have it

From pigs to pooches, animals always generate a lot of love. Animal aficionados are posting a whole bevy of images and messages about their pets across all social media platforms including Twitter, Instagram, and TikTok during the pandemic. Work based platforms, such as Slack also have their fair share of pet pics.

The eyes have it
By Celina Bledowska
Changing attitudes in challenging times
07 May 2020
Changing attitudes in challenging times

Website use in the current uneasy climate is altering. People are scared, consumers are spending differently and it’s all changed. Here at The User Story we use psychology as part of our daily process. We analyse, we debate, we test. We decided to take a look at the data.

Changing attitudes in challenging times
By Celina Bledowska

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